Refund policy

Returns and refunds

We want you to love your Dotted Zebra products. If you are not happy with your order, you can return it within 14 days of receiving it.

What can be returned

Products must be unopened and unused, in their original packaging. For hygiene reasons we cannot accept opened or used products, unless the product arrived damaged or defective.

How to start a return

Email us at hello@dottedzebra.com with your order number. We will reply with the return address and instructions. Please do not send anything back before you hear from us.

Return shipping

The customer pays the postage to return the product. Original shipping fees are not refunded.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are sent to your original payment method, usually within 5-10 business days.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, please email hello@dottedzebra.com within 14 days of receiving it, with your order number and a photo. We will send a replacement or a refund.