Check out our frequently asked questions below. If you still can't find your answer, please contact us via our Contact page or hello@dottedzebra.com. Our team is available Monday to Friday 9:00 am - 6:00 pm EST to support you.

All orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Shipping is free on orders of $30 or more, and $5.95 on orders under $30. Once shipped, delivery typically takes 2-5 business days, depending on your location. Please note, business days do not include weekends or holidays.

Orders typically take 1-3 business days to process before shipping out. Once your order is shipped, you will receive an email notification with the tracking number. U.S. delivery typically takes 2-5 business days, depending on your location.

Order status and tracking updates will be sent via email notifications. If you have any order status questions, contact us at hello@dottedzebra.com with your order number.

In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at hello@dottedzebra.com within 14 days of receiving the order. We will work with you to arrange a return, replacement, refund or credit. Order issues reported outside this timeframe may not be eligible to be reviewed.

We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.

Orders can be returned within 14 days of receiving them, in unused/unopened condition, to be eligible for a refund. Customers are responsible for return shipping, and any initial shipping fees are non-refundable. To start a return, please contact us at hello@dottedzebra.com for return instructions.

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Shop Pay Installments, PayPal, Apple Pay and Google Pay.

If you change your mind, you can return your order within 14 days of receiving it, as long as the products are unopened and unused. Once we receive and check your return, we will refund your original payment method. Please email hello@dottedzebra.com before sending anything back.

YES!!! All Dotted Zebra’s products are 100% cruelty free. We are strongly against animal testing!